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Refund Policy

Refund Policy

Last updated: 01.12.2025

This Refund Policy explains the conditions under which customers may receive a refund for bookings made through rentcarsalicante.com, operated by Alta Vida Club SL.

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1. General Refund Principles

Refund eligibility depends on:

  • The cancellation timing

  • The policies of the rental provider

  • Whether the service has already been fulfilled

  • Compliance with booking requirements (documentation, age, licence, etc.)

We aim to process all approved refunds within 7–14 business days, depending on your payment method and bank.

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2. Free Cancellation Period

Most bookings include a free cancellation period, which will be clearly stated during the booking process and in your confirmation email.

If you cancel within the allowed period:

- You will receive a full refund of any amount paid.

No administrative fees will be deducted.

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3. Cancellations After the Free Cancellation Period

If you cancel after the free cancellation period has expired:

  • You may be entitled to a partial refund, depending on the rental provider’s conditions

  • Some reservations may become non-refundable after a certain point

All such conditions will be shown before completing your booking.

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4. No-Show Refunds

A “no-show” occurs when:

  • You fail to appear at the agreed pickup time and location

  • You do not notify us or the rental provider of delays

  • You cannot complete the rental due to missing documents (e.g., driving licence, passport, credit card in driver’s name)

In these cases:

❌ No refund will be issued, including for delivery fees or booking deposits.

5. Refunds for Delivery & Pickup Fees

5.1. Free Delivery Zones

Free delivery within Alicante Airport and Alicante City does not generate refundable fees.

5.2. Paid Delivery (Outside Business Hours)

If you paid the 50 € outside-hours delivery or pickup fee:

  • This fee is fully refundable if the booking is cancelled within the free cancellation period

  • This fee is non-refundable if:

    • You cancel after the free cancellation period

    • You are a no-show

    • You fail to provide required documents at delivery

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6. Provider-Initiated Cancellations

If the rental provider cancels your booking due to:

  • Lack of vehicle availability

  • Operational issues

  • Overbooking

- You will receive a full refund of any amounts paid.

We will assist in securing an alternative vehicle whenever possible.

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7. Refunds for Early Vehicle Return

If you return the vehicle earlier than planned:

  • The rental provider may not refund unused rental days

  • This depends entirely on the provider’s own policy

We do not guarantee partial refunds for early returns unless explicitly stated in your rental agreement.

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8. Refunds for Security Deposits

Security deposits are not collected by us and are managed by the rental provider.

Deposit refunds depend on:

  • Vehicle condition upon return

  • Fuel policy compliance

  • Traffic fines, tolls, or damage reports

We do not process, manage, or refund security deposits.

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9. Incorrect Charges or Billing Errors

If you believe there is an incorrect charge, such as:

  • Duplicate payment

  • Wrong amount charged

  • Service not received

Please contact us within 14 days at:

rentcarsalicante@gmail.com

We will review the case and coordinate with the rental provider to resolve the issue.

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10. How to Request a Refund

To request a refund, contact us by email with:

  • Booking reference number

  • Full name

  • Email used to make the reservation

  • Reason for refund request

Email: rentcarsalicante@gmail.com

Our team will review your request and respond within 48 hours.

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